Service Assurance Agent

Location: Dummer,Basingstoke

Salary: £30,000–£32,000

Totriageandsupportcustomersreportingissues,toassistinensuringtheefficientworkingoftheinhouseServiceAssuranceteamwhiledeliveringexceptionalcustomerservicetoourclients.

Responsibilities

• Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
• Attend internal project meetings where necessary
• To ensure we regularly communicating with clients while exceeding their expectations.
• Maintaining a process driven work environment.
• Collating and communicating fault information to ensure quick resolution
• Enabling continuation of service via utilisation of value-add products
• Understanding and resolving faults within SLA
• Accurately triage all tickets and pass to relevant support team for those not resolved by Service Assurance
• Co-ordination of internal and external resources
• Liaising with Group Networks and other surrounding support teams on faults/assurance

Skills and competencies required

• Positive can-do attitude.
• Strong customer service and communication skills.
• Comprehensive industry knowledge.
• Great attention to detail.
• Decision making skills.
• Proven problem solving attitude.
• Ability to coach others.
• Experience working in a problem solving environment.
• Interest in Technology and Innovation and IT Literate.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCGisproudtobeanequalopportunitiesemployer.

WewelcomeapplicationsfromallpartsofthecommunityandarecommittedtoupholdingtheprinciplesoftheEqualityAct2010.

Wearecommittedtosupportingapplicantswithdisabilities.Wewillendeavourtomakenecessaryadjustmentstoensureafairandaccessiblerecruitmentprocess.

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