After-Sales Associate
Location: Office-based | 9:00am – 5:00pm
Join Our Team – Where Technical Expertise Meets Outstanding Customer Care
We’re seeking a proactive, technically minded After-Sales Associate with hands‑on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.
About the Role
This dynamic position blends 70% customer service with 30% technical support, making it ideal for someone who thrives in both problem‑solving and customer‑facing environments. You will be the go‑to expert once a product has been delivered, ensuring our customers receive fast, effective support while upholding the high standards our brand is known for.
Key Responsibilities
- Provide technical support and after‑sales service for plumbing and bathroom products.
- Troubleshoot and diagnose product issues efficiently.
- Read and interpret technical drawings.
- Conduct Root Cause Analysis (RCA) for product issues.
- Produce clear and concise technical reports.
- Maintain excellent communication with customers, ensuring their needs are met.
- Travel to customer sites for on‑site support when required.
What We’re Looking For
Essential Technical Knowledge
- Proven experience in plumbing and bathroom products.
- Strong understanding of safety standards.
Experience
- After‑sales, service engineering, or technical support roles.
- Customer‑facing technical experience.
Key Skills
- Excellent troubleshooting and diagnostic ability.
- Clear and confident communication skills.
- Strong customer‑focused mindset.
- Well‑organised with effective time management.
Why Join Us?
- Work with high‑quality products in a growing company.
- Be part of a team that values technical expertise and outstanding customer care.
- Opportunities for professional development and hands‑on experience.
Apply Now
Become a vital part of our team, delivering exceptional service and technical support to our customers.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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