Delivering the exceptional every day
At Signature, we don’t just manage workplaces, we create environments where people thrive.
As a Mobile Support Team Member, you are part of a dynamic, agile team that steps in where it matters most. You bring consistency, energy and excellence across multiple locations ensuring every workplace experience remains seamless, no matter the site.
This is not a static role. This is variety, pace and impact.
You adapt.
You step in.
You deliver, every time.
Role Purpose
The Mobile Support Team Member is a flexible, highly adaptable and service-driven professional who provides front-of-house and workplace support across multiple sites.
You will deliver outstanding customer service and ensure a consistent, high-quality workplace experience, regardless of location. From covering planned absences to supporting high-demand sites, you are a trusted and reliable presence.
No two days are the same and that’s exactly what makes this role exciting.
What You’ll Be Known For
- Acting as a confident, professional and welcoming first point of contact across multiple sites.
- Delivering outstanding customer service while creating positive and memorable experiences.
- Quickly adapting to different environments, teams and client expectations.
- Building rapport with colleagues and clients, even in short timeframes.
- Ensuring every arrival, interaction and farewell is seamless and professional.
Flexibility & Adaptability
- Adapting to different workplace setups, systems and team structures.
- Supporting a variety of roles including reception, concierge, workplace services, and assisting with FM Duties.
- Being flexible with working hours, including varying start and finish times.
- Embracing change and remaining calm, positive and solution-focused.
Travel Requirements
- You will be required to travel regularly between sites, sometimes at short notice.
- Travel across the North region is essential, including occasional support as far as Scotland.
- Due to the nature of the role, there may be occasions where overnight stays are required. This will typically be when supporting sites that involve longer travel distances or early start times. All accommodation and associated travel arrangements will be organised and funded by Signature.
- Confidence and comfort using public transport is essential for success in this role.
Travel Guidelines
Travel within a 1-hour commute from your home location, by any mode of transport, is considered your standard commute and is self-funded.
- Where you are required to travel beyond 1 hour, Mitie Signature will:
- Cover all additional travel costs.
- Pay for additional travel time beyond your usual 1-hour commute.
(Please note: your standard 1-hour commute time is not included in paid travel time.)
Driving Service Excellence
- Delivering services in line with SOPs, SLAs and KPIs across all sites.
- Maintaining consistency in service quality regardless of location.
- Identifying and addressing service gaps quickly and effectively.
- Taking ownership of tasks and ensuring nothing is missed.
- Supporting a culture of continuous improvement.
Workplace Operations
- Acting as front-of-house support, including visitor management and reception duties.
- Managing visitor systems and supporting access processes.
- Supporting meeting room setups, events and workplace activities.
- Conducting floor walks and identifying any issues requiring attention.
- Liaising with on-site teams, contractors and service providers.
- Supporting mailroom, admin and workplace coordination tasks where required.
Safety, Compliance & Professional Standards
- Working safely and in line with Mitie QHSE policies at all times.
- Reporting incidents, risks or near misses promptly.
- Supporting emergency procedures and site compliance requirements.
- Maintaining professional presentation and behaviour in every environment.
SIA Licence & Clearances
- This role requires a valid SIA licence (or willingness to obtain one).
- You will be expected to operate within a front-of-house security environment, balancing service with safety.
- Successful candidates must be willing to complete and maintain any required site-specific clearances, which may include:
- Background and security screening.
- Client-specific compliance checks.
- Additional training where required.
Who will thrive in this role?
This role is perfect for someone who is adaptable, energetic and thrives on variety.
You might come from hospitality, retail, corporate reception, aviation, events or another customer‑focused environment.
Qualities You Bring
- Deliver outstanding customer service naturally.
- Be confident, approachable and professional.
- Adapt quickly to new environments and teams.
- Be flexible with travel, locations and working hours.
- Stay organised and calm in changing situations.
- Take ownership and responsibility for delivering high standards.
- Enjoy working in a fast‑paced, varied role.
Essential Requirements
- Willingness to travel regularly between sites.
- Flexibility with start and finish times.
- Ability to work across different locations on a day‑to‑day basis.
- Strong communication and organisation skills.
- Computer literacy (Outlook, Teams, Word etc.).
What You’ll Receive
- Guaranteed 40 hours per week.
- Any travel over a 1-hour radius from your home will be covered by us.
- Exposure to multiple high‑profile workplaces and clients.
- Opportunities to develop skills across different environments.
- Career progression within Mitie Signature.
Why this role matters
The Mobile Support Team Member ensures consistency, quality and confidence across every workplace they support.
You influence first impressions.
You stabilise busy environments.
You ensure every experience — no matter the location — feels professional, seamless and memorable.
And you do it with flexibility, confidence and pride.
You will work closely with the other Mobile Support team members to coordinate coverage across sites. Flexibility, communication and teamwork are key to ensuring seamless service delivery. You will support each other to ensure all locations receive consistent, high‑quality service. This role requires flexibility, adaptability and a proactive mindset. Responsibilities may vary depending on site requirements, but the expectation remains the same:
To deliver exceptional service, anywhere, every day.
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