SME Sales Support – Mercedes Benz Oxford (this role can also be based in Liverpool)
Fun, exciting, rewarding work. Join us for the ride
Working with world-class brands as an SME Sales Support you’ll have the drive to deliver outstanding and trusted experiences for our customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day
- Submit required UBO (ultimate beneficiary owner) forms to MBFS financial services
- Once the UBO forms and certified documents are returned, submit information to MBFS due diligence team.
- Liaise with customers at point of order so they understand the documentation required and to help them submit it within the required timescales.
- Broker the conversations between, LBDM’s, Customer and MBFS to make sure all the relevant paperwork required is submitted in a timely manner
- Develop customer relationships to achieve maximum business customer retention.
- Represent the company in a professional manner and to achieve high levels of customer satisfaction
- Comply with the FCA regulations and maintain regulated status in the advice, sale and administration of finance and general insurance products.
- Ensure compliance with Data Protection and General Data Protection Regulations when handling and processing customer personal data
Helpful skills and qualifications
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
- Previous experience in within the motor industry and experience using finance quoting systems.
- Ability to deliver first-class customer service with energy and enthusiasm
- A genuine interest in helping customers and contributing to the team’s success
- Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
- Exceptional listening and communication skills, focused on understanding customer needs
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
But you don’t need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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