Company: Castle Trust Bank
Location: Basingstoke
Job Description:
Castle Trust Bank in Basingstoke is looking for a talented Complaints Handler to join their team. You will manage the reporting, investigation, and resolution of complaints across various banking divisions, balancing business needs and customer interests.
The role demands demonstrable experience in complaints handling and knowledge of mortgage products, along with strong analytical and communication skills. Hybrid working is available after the probationary period.
Benefits include a competitive salary, annual bonus, pension scheme, and health and wellbeing resources.
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Posted: June 3rd, 2026