At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are looking for a new Client Care Advisor to join our Lime Trees team, working at both of our practices: our purpose‑built Small Animal Hospital in Meir Park, and our dedicated Cat Only Clinic in Cheadle.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets.
General Responsibilities
- Greeting all clients in a friendly and professional way.
- Organisation of the clinical diary for routine, surgical and emergency appointments.
- Answering telephone inquiries from clients in a welcoming and calm manner.
- Providing excellent customer service, informing and educating clients sympathetically.
- Converting inquiries into appointments to maintain pet healthcare.
- Handling and updating client data and records.
- Assisting clients in handing pet insurance claims.
- Recording relevant information in the practice system to support the clinical team.
- Ensuring accuracy of invoices and collecting payments on the day of treatment.
- Providing education to clients on basic animal care.
The role is full time (40 hours per week) with a flexible working pattern covering our business hours of 8am – 7pm Monday to Friday, plus 1 in 4 Saturday shifts between 7:45am – 1:30pm. The contract is for 12 months as maternity cover. There is a requirement for the team to be flexible in their working hours so core business hours are always covered, allowing for sickness and holidays.
You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks’ annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
Up to £26,250 per year
#J-18808-Ljbffr…