CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work… profitably.
Department
Consulting
Location
Manchester
Description
CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work… profitably.
At our core, we’re a software company. That means engineering excellence matters to us. We’re focused on building clean, scalable, high‑performing systems that solve real problems for our users.
Here at CMap we focus our attention on our People and our Product to enable us to provide our valued clients with an awesome user experience.
Our culture is hugely important to us; we are a team that collaborates together and supports each other, ideas and input are welcome from everyone in our organisation and no idea is dismissed or progressed without our experienced consideration.
We have an informal, open, friendly, and fun working environment where everyone matters with regular social nights and team outings… We even have a dog friendly office in Manchester.
What we’re looking for
Are you a natural organiser, a confident leader and someone who loves turning complexity into clarity? Do you thrive in fast paced environments where your work directly impacts client success and team performance? If so, this could be the perfect opportunity for you.
You’ll be responsible for driving quality, structure and efficiency to ensure our consultants are set up for success and our clients receive a seamless, impactful service.
Product Delivery Operations Manager
Resource & Capacity Planning
- Own capacity planning and forecasting for the Consulting team.
- Ensure every project is resourced effectively with trained and skilled team members.
- Work closely with Sales to understand upcoming pipeline and plan future resource needs.
Project Oversight & Delivery Excellence
- Monitor consulting and onboarding projects to ensure delivery is on track, within budget and meeting client expectations.
- Identify and mitigate project risks early.
- Keep project systems up to date to enable reliable reporting and visibility.
Leadership & Team Management
- Provide direct line management to the Senior Project Coordinator.
- Operate as a “player manager” supporting coordinators while also helping produce project timelines and manage consultant workloads.
- Champion a culture of high performance, service excellence and continuous improvement.
Quality, Reporting & Continuous Improvement
- Own the internal environment for delivering Professional Services.
- Collaborate with the Head of Consulting to build meaningful MI and management reporting packs for SLT.
- Build better reporting frameworks and lead continuous improvement initiatives across processes and delivery practices.
- Ensure Statements of Work and project documentation are accurate, clear, and high quality.
The value you can bring
- Proven PMO experience overseeing a portfolio of projects.
- Strong experience in resource planning in a fast paced environment.
- Data savvy mindset, including experience with data migration in system implementations.
- Confident line management and people leadership experience.
- Skilled stakeholder manager capable of handling competing priorities and difficult conversations.
- A supportive, engaged leader who cares about team development.
- Client first mindset in everything you do.
- A hands‑on, “roll‑your‑sleeves‑up” attitude.
- Thrives in a busy SME environment and enjoys solving problems on the fly.
Why Join Us!
You’ll be stepping into a high impact role with the autonomy to shape how our services are delivered. You’ll work with a passionate, collaborative and forward thinking team committed to creating exceptional client experiences.
If you love structure, quality, problem solving and people -this is a role where you will genuinely thrive.
Some of our benefits include
- Private medical & dental insurance: Supporting your health and wellbeing with access to private care.
- Life assurance: Providing extra financial security for you and your loved ones.
- Help@Hand: 24/7 support for your health and wellbeing.
- Enhanced parental leave: Offering time and support when it matters most.
- Reward Gateway: Access to discounts on a wide range of everyday purchases.
- Team outings and events: Regular chances to connect and unwind.
- Manchester city‑centre office: A modern WeWork space with great facilities and free barista coffee.
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