Strategic Customer Success Lead for IT & DevOps

Company: PagerDuty
Apply for the Strategic Customer Success Lead for IT & DevOps
Location: London
Job Description:

PagerDuty is seeking a Strategic Customer Success Manager to build and foster strong relationships with customers at the executive level. This role involves guiding customers through their digital journey and ensuring successful adoption of PagerDuty products.

The ideal candidate will have extensive experience in consulting, strong knowledge of the SaaS model, and a solid grasp of IT enterprise architecture principles. Frequent communication with customers to mitigate risks and provide updates is essential.

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Posted: June 2nd, 2026