Salesforce Administrator

Benefits Overview

• 24 days holidays, rising to 29 with each year of service
• Additional day off for your birthday
• Healthcare – cash plan through Paycare and Employee Perks/Discounts
• Employee Assistance Program
• Auto enrolment pension scheme
• Long service awards
• Employee referral scheme
• Coffee shop, canteen and gym on site
• Free parking onsite

Roles and Responsibilities

• Drive Salesforce adoption across the UK and wider EMEA region.
• Improve business processes and maintain data quality.
• Deliver scalable automation solutions.
• Administer and maintain the Salesforce platform (user setup, permissions, security settings, etc.).
• Provide day‑to‑day support to business users and resolve system queries in a timely manner.
• Manage releases, sandbox refreshes, testing activities and deployment coordination.
• Configure and optimise Salesforce functionality – flows, validation rules, page layouts, Lightning pages, custom objects, reports, dashboards.
• Support and optimise SalesCloud processes (lead management, opportunity management, forecasting, pipeline reporting, sales automation).
• Assist with RevenueCloud/CPQ administration (product setup, pricing configuration, quote generation, discount approvals, quote‑to‑cash processes).
• Collaborate with Revenue Operations and Finance teams to improve commercial workflows and reporting.
• Engage with stakeholders to gather requirements, translate them into scalable solutions and deliver user training, guidance and documentation.
• Maintain high standards of data quality, integrity and governance.
• Build and maintain reports and dashboards to support operational and strategic decision‑making.
• Monitor system usage and platform performance metrics.
• Perform any ad‑hoc duties as defined by the line manager.

Qualifications and Experience

• 3–4 years of hands‑on Salesforce Administration experience within a commercial or enterprise environment.
• Strong experience supporting Salesforce SalesCloud.
• Proven experience configuring Salesforce using declarative tools (Flows, validation rules, reports, dashboards, Lightning App Builder).
• Good understanding of CRM best practices and sales processes.
• Experience gathering and translating business requirements into scalable system solutions.
• Strong stakeholder management and communication skills.
• Experience supporting users and delivering end‑user training.
• Excellent attention to detail and organisational skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Proactive, collaborative and customer‑focused mindset.
• Confident communicating with both technical and non‑technical stakeholders.
• Enthusiasm for continuous learning and platform innovation.
• Ability to work independently and as part of a cross‑functional team.

Ideal Candidate

• Exposure to Salesforce RevenueCloud / CPQ / Quote‑to‑Cash processes.
• Experience supporting product catalogues, pricing structures, discounting or quote generation workflows.
• Knowledge of integrations and connected applications.
• Experience working with sandbox environments and release management processes.
• Salesforce certifications: Certified Administrator, Advanced Administrator, SalesCloud Consultant, CPQ Specialist (desirable).

Equal Opportunity Statement

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, disability status or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit and business need. Please review our Diversity and Inclusion Policy for further information.

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