Join our Digital Product team as an Associate Product Manager – Self Checkout, and play a critical role in shaping the future of M&S.
An Associate Product Manager will support the performance and evolution of the Self-Checkout experience, with a specific focus on the SeeChange skip-scan capability.
Working cross‑functionally with engineering, loss prevention and store operations, the role will monitor performance, analyse data and prioritise enhancements to improve detection effectiveness, reduce shrink and minimise friction for customers.
They will act as the day‑to‑day product owner for this capability, ensuring issues are identified and resolved quickly, supplier performance is managed and the product continuously improves in line with business and customer needs.
Key Responsibilities
- Governance of environment usage, booking and change control.
- Maintain asset lifecycle visibility; retire obsolete kit promptly.
- Ensure Health & Safety compliance across all sites.
- Collaborate with product teams to plan space for emerging tech pilots.
- Coordinate with in‑store teams.
- Perform regular audits for readiness, compliance and optimisation.
- Report on utilisation, incidents and lifecycle status to leadership.
Skills & Experience
- Solid understanding of store technology stacks (POS, IoT, RFID, CCTV).
- Experience in environment and release management.
- Knowledge of Health & Safety standards and RAMS.
- Ability to manage asset lifecycle and coordinate refresh cycles.
- Excellent stakeholder engagement and communication skills.
- Awareness of emerging technologies and incubation processes.
What’s in it for you?
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you have completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Recruitment Process & Accessibility
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be collected by our team so we can take steps to help you be at your best through the process.
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