Senior Service Desk Engineer: Lead & Mentor

A leading IT service provider is seeking a Senior Service Desk Engineer in Leeds. This role involves overseeing the service desk operations, resolving high-priority tickets, and mentoring junior engineers. Candidates should possess extensive experience in managed services, a strong technical background in tools like Microsoft 365 and Azure, and relevant certifications like CCNA and CompTIA Security+. The position offers the opportunity to work in a dynamic environment, ensuring high quality support to clients while maintaining adherence to KPIs and SLAs.#J-18808-Ljbffr…