Customer-Driven Service Management Engineer

A leading Welsh telecommunications provider is seeking a Service Management Engineer to combine technical expertise with customer-facing responsibilities. This role focuses on ensuring robust service delivery and incident resolution for B2B clients. The ideal candidate should possess strong communication skills and a proactive approach to problem-solving, along with the ability to manage documentation and ensure service performance meets expectations. The role offers the opportunity to engage directly with customers to enhance their experience and support operational success.#J-18808-Ljbffr…