Credit Controller / Debt RecoverySalary: £26,000 – £31,000 per annum (DOE)Location: Stoke-on-TrentJob Type: Full-time, permanentWorking Pattern: Fully office-basedAdele Carr Recruitment is partnering with a fast-growing UK professional services business is looking for a Credit Controller / Debt Control Assistant to join its Business Operations team.This is a great opportunity for someone with credit control or collections experience who wants to develop their career in a modern, supportive, and collaborative environment.About the Role We are recruiting for a Credit Controller / Debt Recovery role to join a growing professional services business. You will be responsible for managing a portfolio of debtor accounts, ensuring timely recovery of outstanding payments while supporting internal teams across operations.Key Responsibilities * Manage a portfolio of debtor accounts via phone, email, and letter * Chase overdue payments and agree repayment plans * Build relationships with internal teams and stakeholders * Investigate and resolve queries * Identify and escalate financial risk * Support accounts through recovery processes where required * Maintain accurate records and system updates * Manage and prioritise workload effectivelyWhat We’re Looking For * Experience in credit control, collections, or a similar role * Strong communication skills and confident telephone manner * Highly organised with good attention to detail * Able to work in a fast-paced environment * Proactive approach to problem solving * Competent in Microsoft OfficeWhat’s on Offer * 5% pension matched by employer * Life assurance (4x salary) * Private medical insurance option * Healthcare cashback scheme * Holiday purchase scheme * Enhanced family leave * Cycle to work scheme * Electric car scheme * Retail discounts * Paid volunteering days * Study support and development opportunities
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