Salary: £27,319 per annum, progressing to £28,778.
Role Overview
Engagement Assistant – support student engagement, careers and employability programme, combining marketing, customer service and administrative responsibilities.
Key Accountabilities
- Support the running and delivery of employability and external engagement events, including employer sessions, workshops and networking activities.
- Act as the first point of contact for all students in the dedicated Career Hub.
- Capture, produce and post consistent engaging content across social media platforms.
- Support the planning and delivery of specific projects, maintain accurate records and administrative systems.
- Manage the Career Hub space, ensuring organisation and presentation, and maintain physical and digital careers resources.
- Support the Engagement Coordinator in creating student communication materials and maintain the Employability Virtual Learning Environment (Canvas).
- Oversee the shared email inbox, ensuring timely responses and escalation of complex queries.
- Any other duties within the scope of the grade.
Person – Knowledge, Skills & Experience
- Excellent customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Good organisational skills and ability to manage multiple tasks and priorities.
- Experience in an administrative or customer-facing role.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office.
Desirable
- Experience working in higher education or careers environment.
- Familiarity with event coordination.
- Experience in information, advice and guidance (IAG).
- Experience with a CRM system.
Attributes & Behaviour
- Deliver consistently high levels of customer service, professional, approachable and supportive.
- Proactive and detail‑oriented.
- Reliable and flexible with a positive attitude.
- Commitment to providing an excellent student experience.
Qualifications
- Grades 4‑9 (A‑C) in English Language and Mathematics at GCSE (or equivalent).
Location & Working Arrangements
Newcastle University Business School, Newcastle City Centre. Full‑time, open‑ended post; blended working arrangements possible but primarily onsite during teaching periods.
Salary & Benefits
Salary: £27,319 per annum with progression to £28,778. Benefits include generous holiday package, pension schemes and health and well‑being initiatives.
EEO Statement
Newcastle University is a global university committed to dignity and respect, diversity, inclusion and gender equality. It holds Gold Athena Swan, Race Equality Charter Bronze and is a Disability Confident employer.
Closing Date
14 June 2026
Requisition ID
29415
#J-18808-Ljbffr…