Job Title: Identity Services Support Engineer – Sailpoint
Req ID: 57244Job Function: InfrastructurePosting Start Date: 27/05/2026Posting End Date: 30/05/2026Division: DigitalJob Location: GBR-Birmingham-Three SnowhillAdvertised Salary: Competitive with BenefitsRecruiter: Molly LeesHiring Manager: Jonathan KershawCareer Grade: EExternal Closing Date: 25th May 2026
Why this job matters
At BT, we’re building secure, scalable digital platforms that support over 100,000 colleagues globally—and Identity & Access Management (IAM) is at the heart of it. We’re looking for an IAM Platform Operations Analyst with hands‑on SailPoint Identity Security Cloud (ISC) experience to join our Digital unit. You’ll play a key role in running and improving a critical enterprise IAM platform that enables secure access, supports compliance, and protects BT’s systems and data. This is an opportunity to work at scale, solve complex identity challenges, and contribute to a modern, cloud‑based IAM ecosystem.
What You’ll Be Doing
- Operate and support SailPoint Identity Security Cloud (ISC) in a live production environment
- Manage Joiner, Mover, Leaver (JML) identity lifecycle processes
- Support access requests, approvals, provisioning, and certifications
- Monitor platform health, performance, and integrations
- Troubleshoot incidents and perform root cause analysis
- Configure and maintain SailPoint connectors (AD, Azure AD, ServiceNow, JDBC)
- Onboard applications into IAM governance processes
Essential skills/experience
- Hands‑on SailPoint Identity Security Cloud (ISC) experience
- Experience supporting IAM/IGA platforms in production
- Strong understanding of:
- Identity lifecycle (JML)
- RBAC and least privilege
- Access reviews & certifications
- Experience troubleshooting provisioning, workflows, and integrations
- Familiarity with Active Directory / LDAP
- Experience with REST APIs and integrations
- Working knowledge of ITIL processes
Our Package
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market‑leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
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