Complaints Resolution Handler

Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.

Location: Glasgow (Hybrid)

Salary: £27,500

Hours: Monday‑Friday, covering the hours of 8am‑8pm on rotation and 1 weekend in every 8.

Key Responsibilities

• Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
• Communicate clearly and professionally with customers and internal stakeholders.
• Log and document all cases in line with regulatory and internal standards.
• Gather information from relevant departments to support resolution.
• Keep customers updated throughout the process and deliver a positive and supportive experience.
• Identify themes or trends that may support service or process improvements.

What We’re Looking For

• Minimum 1 year of end-to-end complaints experience (essential).
• Experience working within a regulated environment (financial services or similar).
• Strong written and verbal communication skills.
• Ability to manage sensitive or complex cases with empathy and professionalism.
• Proactive, organised and confident in working independently and as part of a team.

Benefits

• 33 days holiday (including public holidays)
• Additional birthday leave
• Discretionary bonus scheme
• Up to 20% pension contribution
• Private medical insurance & eyecare support
• Hybrid working available following probation
• Opportunities for career development

To apply, please send your CV in confidence

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