**Job Identification:** 209100
**Job Category:** Sales and Marketing
**Job Schedule:** Full time
The Executive, Marketing & eCommerce Consulting EMEA will support hotels across the region by creating impactful and intuitive Marketing resources as well as responding to support-based queries with practical, accurate guidance that hotels can confidently apply on property.
**What will I be doing?**
This role exists to support hotels in finding clear answers to Marketing-related questions / challenges using either self-service resources or through direct hotel interaction. The majority of initiatives focus on guidance for hotels to improve their digital presence or drive digital direct bookings, requiring the Executive, Marketing & eCommerce Consulting EMEA to combine hotel-facing support with accurate, practical training and content creation.
How youu2019ll make an impact
Partner closely with colleagues across the Marketing & Loyalty EMEA team and wider stakeholder groups to ensure guidance provided is correct, aligned and easy for hotels to apply Create, update and maintain high-quality training materials, including presentation decks, scripts and supporting resources, ensuring strong visual design, clear structure and audience-focused messaging aligned with Hilton brand standards Own responses to hotel Marketing & eCommerce queries, taking time to understand the context, providing clear and accurate answers, anticipating follow-up questions and applying sound judgement to resolve issues fully and efficiently Take ownership of the EMEA Marketing u2018intranetu2019 site (the Lobby), keeping content up to date and proactively improving structure, navigation, usability and visual appeal to support hotelsu2019 likelihood to accessing resources in this u2018self-serviceu2019 environment Support the delivery of live hotel training sessions and webinars, including communications, presenting content on Teams, and managing follow-up materials and recordings
**What are we looking for?**
**Required**
Strong communication skills across written, visual and verbal formats, including responding to hotel queries and delivering online training Excellent attention to detail and a high standard for accuracy across guidance, training materials and published content A solid understanding of core marketing and eCommerce principles, with the ability to explain concepts clearly and apply guidance in a practical hotel context A proactive approach to ownership, with the confidence to take initiative, follow issues through and resolve them with minimal day-to-day oversight Strong time-management and prioritisation skills, with the ability to manage multiple pieces of work and deliver high-quality outputs to deadlines The ability to quickly learn guidance, tools and stakeholder responsibilities, and use that knowledge to give correct answers first time A collaborative, team-focused mindset, comfortable working closely with immediate teammates and wider stakeholders
**Preferred**
Relevant work experience demonstrating ownership, initiative and delivery of high-quality outputs Experience creating or maintaining training materials, presentations or learning content Familiarity with design or video-creation tools such as Canva or Synthesia Comfortable working with Excel and Power BI to keep data accurate and support basic performance reporting Experience working with or supporting hotels in a service, enablement or advisory capacity A curious, improvement-focused mindset, with openness to feedback and a desire to continually improve training and ways of working
**How Weu2019ll Help You Thrive**
At Hilton, the hospitality weu2019re known for doesnu2019t end with our guests. We proudly invest in our Team Membersu2019 wellbeing, supporting you through all of lifeu2019s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks u2013 Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton u2013 Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave u2013 Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support u2013 Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge u2013 In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources u2013 Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
_*Benefits availability may vary depending on Team Memberu2019s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/us/en/blog) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….