Service Supervisor – Service Operations

Service Supervisor – Service Operations

Static Site – Canary Wharf – Days / some night shifts as required.

We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.

Job Purpose

To provide essential support to the Field Line Manager, leading a diverse team of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines.

Key Accountabilities

• Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
• Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
• Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development.
• Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles.
• Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues.
• Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently.
• Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations.
• Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members.
• Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives.
• Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow.
• Facilitate feedback from the field to management, helping to refine processes and improve service delivery.
• Plan and schedule work assignments, effectively organizing personnel and material resources to meet project timelines and objectives.

About You

• Experience with Gent and Notifier systems.
• Proven experience in field electrical and supervisory/management.
• Industry specific qualifications (FIA or equivalent).
• Fully qualified, with a certificate in IOSH or SSSTS (Health and Safety).
• Proficiency in MS Office (Outlook, Word, Excel).
• Strong leadership and communication skills.
• Sound knowledge of contract terms and pricing.
• Full driving licence.
• Ability to create and build strong relationships, with a professional approach.

What We Offer

• Supportive and professional team environment.
• Opportunities for training and career development.
• Employee social and engagement initiatives.
• Van/Fuel Card/Uniform.
• The chance to be part of a reputable company in the fire and security industry.

We are committed to diversity and inclusion.

Location: Canary Wharf, Greater London, United Kingdom, E14 4AS.

Competitive – Dependant on Experience. Overtime, Callout, Door-to-Door.

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