Pathways for Progress: Customer Success Lead

TM Forum is seeking a Customer Success Manager for their Pathways for Progress initiative based in the UK. This role plays a crucial part in ensuring members receive outstanding support across certification programmes.

You will handle an inbound query queue, maintain data accuracy, and act as a communication bridge across departments. Ideal candidates will have a strong operational background with experience in customer success or educational environments.

The position emphasizes the importance of clear communication and operational excellence in managing processes.

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