About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you’ve come to the right place.
Solution Engineer Role
As a Solution Engineer, also known as a “Presales Consultant,” “Sales Consultant,” “Pre‑Sales Engineer” or “Sales Engineer,” you’ll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers’ experience. You’ll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you’ll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Solution Engineer for Comms will act as a trusted advisor to our customers while aiding the customer’s transformational journey.
Responsibilities
- Support the account teams with technical and sales skills
- Own the technical solution and orchestrate the various solutions specialists across the sales lifecycle
- Bring innovative solutions to life for customers
- Learn and adopt new technology such as Agentforce
- Support Marketing and events to drive pipeline and the industry understanding of Salesforce industry capabilities
- Define and agree on a reference solution architecture that resonates with the industry
- Lead and bring in relevant skills from the Salesforce ecosystem to support the GTM and solution
- Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions
- Coordinate and lead the entire solution cycle through close collaboration with other teams
- Understand the customer’s needs and establish Salesforce’s product as the best solution that solves unique challenges
- Develop and deliver innovative custom solutions, build and present customised demos of Salesforce products including solution concepts to key decision‑makers to address their business issues and demonstrate business value
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
- Attain quarterly and annual objectives assigned by management
- Respond efficiently to RFPs
- Lead the technical side of the sales cycle
- Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives
Required Qualifications
- Strong understanding of Business Fundamentals and how Salesforce can support business capabilities
- Ability to demonstrate the value and benefits that Salesforce can provide to customers
- Ability to build and configure demonstrations on the platform
- Experience implementing Digital Transformation strategies and delivering increased success to customers
- Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization; we are open to a variety of backgrounds for the role
- Proven oral, written, presentation, and interpersonal communication and relationship skills
- Proven time management skills in a dynamic team environment
- Ability to work as part of a team to tackle problems in dynamic, energizing environments
- Inquisitive, practical, and passionate about technology and sharing knowledge
- Loves to be the first to know something and to understand why and how things happen
- Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles
- Good at explaining ideas and finding ways to keep people’s attention
- Willing and able to travel occasionally
Preferred Qualifications
- Salesforce Product knowledge and certifications
- Ability to configure and build demonstrations on the Salesforce platform
- Experience with selling too or working within a business services environment
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and leading the path to equality by creating an inclusive workplace that is free from discrimination. Applicants are assessed on merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and all other employment decisions.
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