We are seeking a new Community Support Worker to work closely with our companions to support them on their journey to independence.
Responsibilities & Key Tasks
- Support a caseload of companions to reach their potential through both practical and emotional support.
- Tailor support plans to meet individual needs – setting goals, assigning actions, working with other providers and considering the person’s holistic needs.
- Guide induction and exit processes for companions – to ensure that they understand the core principles of the offer at Emmaus and move on to long term, sustainable accommodation after us.
- Support with incident response – including anti‑social behaviour, mental health concerns, challenging behaviour – using de‑escalation techniques to manage behaviour as it arises.
- Liaise with external providers such as the Community Mental Health Team, General Practitioners, DWP, probation, prisons and CAB to ensure specialist advice and guidance is sought where needed.
- Contribute to the planning and introduction of varied and meaningful activities for companions at Emmaus Hertfordshire.
- Ensure safeguarding concerns are raised at the earliest opportunity through appropriate channels.
- Attend appointments online or in person with companions.
- Maintain accurate records in line with internal policy and with consideration for GDPR principles.
- Perform tasks to support the effective running of the community; develop and maintain relationships with external providers.
- Participate in an emergency on‑call rota to ensure 24/7 support is available for companions where needed.
- Provide written updates for key stakeholders as well as for internal meetings.
- Attend team meetings, supervisions, reflective practice and training as required.
About you
We are seeking someone who is comfortable and experienced working in a small company or charity, understanding that our capacity and resources are limited. A ‘can do’ attitude and a motivated approach are essential. While direct experience with homelessness may not be necessary, you should have a solid understanding of the common challenges faced by those who have been homeless. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. Proficiency with IT and the ability to maintain up-to-date records in our database are necessary. Additionally, you should have the tools to maintain your well-being in a challenging but rewarding role. You will need to demonstrate and build the resilience required to work with individuals who may struggle to engage with services like ours and think creatively to encourage engagement. While practical experience supporting vulnerable adults is highly desirable, we are also interested in hearing from you if you have transferable skills and a willingness to learn, even if you haven’t worked in the homelessness sector before.
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