About the job you’re considering: We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy solutions to improve business processes and improve user experiences. In this role you will work closely with our technology teams as well as our Automation Development team. The focus of all our staff is to enhance and transform our customer platforms and experience for the better.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
- Design, develop, and customize BMC Remedy applications, including workflows, forms, active links and filters.
- Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management and troubleshoot and resolve issues in the Remedy environment.
- Optimise Remedy application performance and ensure scalability.
- Create and maintain technical documentation, including design specifications and user guides.
- Collaborate with cross‑functional teams to integrate Remedy with other enterprise applications and provide ongoing support, enhancements, and upgrades to the Remedy system.
Your skills and experience
- BMC Remedy ITSM Certification.
- Understanding of ITIL framework and best practices.
- Experience in cloud‑based deployments of Remedy application.
- Wide‑ranging experience in developing and customising workflows and integrations and in programming skills e.g. JavaScript.
- A problem‑solving and analytical approach and the ability to communicate and collaborate with people at all levels.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your security clearance and pre‑employment checks
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
If you are successfully offered this position, you will go through a series of pre‑employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
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