Helpdesk Team Leader – Backshift and 24/7 Support

Company: City Facilities Management Holdings Ltd
Apply for the Helpdesk Team Leader – Backshift and 24/7 Support
Location: Glasgow
Job Description:

City Facilities Management Holdings Ltd in Glasgow is seeking a Helpdesk Team Leader to manage a team of Customer Service Representatives (CSRs) to deliver outstanding customer care and satisfaction. You will take on leadership and management responsibilities, ensuring compliance with company policies and motivating your team.

The ideal candidate should have strong PC literacy, a minimum of GCSE education, and relevant experience in a Helpdesk function within the FM industry. This is a permanent position offering a salary of £29,214.43 per annum plus great benefits.

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Posted: June 3rd, 2026