Support Customer Care Manager

Bluebird Care is a leading Home Care provider in Oxfordshire, committed to delivering outstanding, person‑centred care in customers’ own homes.

Location: Oxford, South and West Oxfordshire

Salary: £28,000 per annum.

This role is part of our senior management team, supporting the Deputy Care Manager and Customer Care Managers in ensuring the highest quality of care.

Responsibilities

• Support the efficient running of a designated area and supervise Care Assistants.
• Assist with customer assessments, care planning and risk assessments.
• Ensure care plans are regularly reviewed and updated in line with customer needs.
• Guide Care Assistants to deliver safe, high‑quality care.
• Work closely with coordinators to match Care Assistants with customers effectively.
• Monitor and update MAR charts and customer records.
• Participate in the emergency out‑of‑hours on‑call rota when required.
• Support quality assurance, investigations and continuous service improvement.
• Promote customer dignity, independence, privacy and choice at all times.
• Ensure all care delivery complies with Bluebird Care policies and regulatory requirements.

Benefits

• Salary of £28,000.
• 28 days’ holiday plus bank holidays.
• Full training and development opportunities.
• Supportive and inclusive team environment.
• Career progression opportunities.
• Pension scheme.
• Flexible working to support business and customer needs.

Requirements

• Caring and compassionate nature with a commitment to high‑quality care.
• Experience working within care services.
• Strong communication and relationship‑building skills.
• Good understanding of person‑centred care and support planning.
• Ability to work independently and as part of a team.
• Good organisational and administrative skills with computer literacy.
• Understanding of safeguarding, confidentiality and health & safety within care services.
• Relevant social care qualification or willingness to work towards one.
• Full UK driving licence with no more than 6 points and access to a vehicle with business insurance.
• Willingness to participate in flexible working and on‑call duties.

Desirable

• Experience supervising care staff.
• Previous experience completing risk assessments and care planning.

We are an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

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