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Base pay range
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Building World-Class ITSM, Operations & Transformation Teams
Your role as IT Support Engineer will be to provide a mixture of desktop support and system administration to the users of the London office and smaller regional offices across Europe.
You’ll be joining a top global investment firm and will need passion in delivering best-in-class service!
Location: Mayfair, London (5 days a week onsite)
Salary: £50-70k + daily lunch allowance
There is an out of hours requirement for the role, but this will be minimal and on a rota.
Part of the role will be to get involved in projects across the tech landscape, and also identify areas where technology can improve current processes and procedures.
Key Responsibilities:
- Provide technical support and assistance to end-users in person, over the phone, or via remote access tools.
- Install, configure, and maintain hardware, software, and peripherals for end-users.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, mobile devices, and printers.
- Ensure that all hardware and software is properly maintained and updated with the latest patches and security updates.
- Document all support activities in a helpdesk ticketing system.
- Provide training and support to end-users on how to use hardware and software applications.
- Assist with the rollout of new hardware and software applications to end-users.
- Escalate complex issues to senior support staff or other IT teams as necessary.
Ideally, you’ll have:
- At least 5 years of experience in providing IT end-user support.
- Strong knowledge of operating systems, hardware, and software applications.
- Good knowledge of Microsoft 365 platform including Intune and Autopilot
- Familiarity with Active Directory, Group Policy, and network protocols.
- Excellent problem-solving, analytical, communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and skills as required.
- Ideally experience working in a professional services business i.e. banking, finance, etc.
Sound like you? Please apply directly for more detail!
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Staffing and Recruiting
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