Direct message the job poster from Skillfinder International
Technology Support Engineer
Contract position
Glasgow onsite
Responsibilities:
As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your day-to-day activities will include creating and implementing Requests for Change and updating knowledge base articles to support effective troubleshooting. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Active Directory is required. Advanced proficiency in Customer Technical Support, Incident Management, Problem Management, and IT Troubleshooting is suggested.
- Develop and maintain strong relationships with vendors to facilitate effective issue resolution.
- Proactively identify potential issues and implement preventive measures to enhance system stability.
- Create comprehensive documentation for processes and procedures to support team knowledge sharing.
- Engage in continuous learning to stay updated on industry trends and best practices in technology support.
- Assist in training and mentoring new team members to foster a collaborative work environment.
Skills:
- Active Directory
- Customer technical support
- IT Troubleshooting
Please only apply if you have a valid work permit for UK
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Engineering and Information Technology
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