Overview
Our client, a leading international insurer, is seeking a proactive and detail-oriented Credit Controller to join their team. This role acts as a vital link between offshore processing teams, underwriters, clients, and brokers—resolving complex queries, maintaining strong relationships, and ensuring smooth operational processes.
Responsibilities
- Manage assigned accounts, ensuring timely premium collection and accurate cash allocation.
- Escalate outstanding debt or cash issues promptly to ensure early resolution.
- Review and reconcile broker statements, raising and resolving queries effectively.
- Identify root causes of high query volumes and collaborate with stakeholders to reduce future issues.
- Develop and maintain process documentation and user guides.
- Ensure accurate data capture to support meaningful MI reporting.
- Analyse processes and data to highlight concerns and propose improvements.
Qualifications
- Strong numeracy, literacy, and analytical skills.
- Customer service experience with excellent communication, negotiation, and influencing ability.
- Proficient in MS Office applications (Excel, Word, PowerPoint).
- Ability to interpret and analyse detailed financial reports.
- Insurance or credit control experience within the Commercial or London Insurance market (advantageous).
- Additional language skills are desirable but not essential.
Benefits
- 30 days annual leave (with option to buy 2 extra days).
- Flexible working arrangements (part-time, job share, compressed hours available).
- Fully funded private medical insurance for employee and family.
- 26 weeks’ paid family leave for all parents.
- Option to work remotely abroad for up to 20 days per year.
- Cycle-to-Work scheme (up to £5,000).
- Commitment to sustainability through net-zero aligned pension investments.
- Additional wellbeing, lifestyle, and professional development support.
Inclusion & Culture
Our client is committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. With dedicated employee networks promoting gender equality, ethnic diversity, disability inclusion, LGBTQ+ representation, and mental health awareness, this is a workplace where individuality is celebrated, and everyone can thrive.
Application Process
If you are a motivated professional who thrives on building strong relationships and ensuring financial accuracy, we encourage you to apply.
Click Apply Now to submit your CV and relevant documents.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance
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