Company: Enlist Sales Recruitment

Apply for the Customer Success Executive

Location: London

Job Description:

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Overview

My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more.

They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career.

What the Customer Success Executive will be doing:

Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform
Identify opportunities for growth by relaying information back to the Account Management team
Respond to support queries, provide answers and be the go-to guide
Promote the value of the product
Assist in creating training courses and educational materials
You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary

What the Customer Success Executive should bring:

Possesses an entrepreneurial spirit
Proven work experience in a Customer Success role
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Possess a strong work ethic and relentless attitude to achieve success
Open to a culture of innovation, professional development and collaborating with others in a team

What the Customer Success Executive will get in return:

You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday.

What do next:

Apply now and get in touch with Alex.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Sales, and Administrative

Industries

Human Resources Services
Technology, Information and Media

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