Our Mission
The way businesses buy is completely broken. Whether it’s SaaS, hardware, or contractors, the average B2B purchase takes over 3 months, involves 50+ emails, and requires multiple stakeholders (IT, Legal, InfoSec, Finance, etc.). No one likes the current process, and it’s slowing down businesses.
Omnea’s platform streamlines the entire purchasing process: providing employees an easy way to make requests (Intake), managing approvals (Approvals Engine), and automating renewals and supplier risk assessments. It offers both buyers and finance & procurement leaders critical visibility into spending patterns.
In a market focused on capital efficiency, now is the time for businesses to adopt Omnea and regain control over their spend. We are one of Europe’s fastest-growing Series A B2B companies, backed by tier-1 VCs like Accel, First Round, and Point Nine.
Welcome to Spend Control 2.0 — built for tougher times.
What we’re looking for
We’re seeking our first Account Manager to join Omnea’s customer success team. You’ll own expansion quotas and renewal outcomes for our rapidly growing customer base, building a function and advancing your career quickly.
You will manage relationships throughout the customer lifecycle, focusing on our largest and most strategic clients. Your goal is to ensure clients derive meaningful value from Omnea early and continuously, fostering deep, long-term relationships to drive renewals, expansion, and upselling. You’ll serve as a trusted advisor to stakeholders at all levels (from procurement managers to CFOs), and collaborate closely with technical and commercial teams to maintain a customer-centric approach.
You’ll join us at an exciting growth phase. As a Series A company with $25m raised from top investors like Accel, Point Nine, and First Round, we’ve built a passionate, high-performing team. Our leadership has a proven track record, having scaled previous ventures from startup to multi-million dollar valuations.
Having deployed our platform to leading tech companies like Lookout, McAfee, and Typeform, we’re now ready to scale. Join us and help make Omnea one of Europe’s leading tech companies.
What Can You Expect?
You’ll do whatever it takes to support our customers’ success with Omnea. Your work will blend strategic advising (transformational projects, refining account management playbooks) with operational tasks (driving upsell, managing onboarding). You’ll build meaningful relationships, becoming the main contact for all things Omnea.
Deliver long-term customer value, building trust across all levels of the organization, from end users to senior executives.
Act as a strategic advisor, helping customers optimize platform configuration and sharing insights from similar clients.
Own retention and churn mitigation:
Drive renewal discussions and identify opportunities for multi-year contracts.
Address concerns proactively to reduce churn and improve satisfaction.
Manage Net Revenue Retention targets by nurturing accounts and expanding their understanding of Omnea’s value.
Develop customer advocates and expand our community through initiatives like roundtables, newsletters, and thought leadership.
Collaborate with Solutions & Implementation Leads and technical experts to deepen account engagement.
Work cross-functionally with Product, Marketing, and Sales teams to incorporate customer insights into product development and go-to-market strategies.
As we grow, your role will shape our Customer Account Management & Success playbooks, with potential to become a future leader at Omnea.
About You
TL;DR: Ambitious, hardworking, competitive, and comfortable engaging with technical demos and senior executives. You’re eager to grow and succeed, with a growth mindset and strong problem-solving skills. You excel at building relationships, advocating for customers, and working independently.
5-7 years of success in a B2B SaaS sales or account management role, with a track record of top performance and satisfied customers.
Entrepreneurial spirit and desire to build a business, with a willingness to do what’s needed to succeed. We support the Future Founder Promise.
Exceptional performance history in any domain, demonstrating drive and achievement.
Strong commercial intuition and ability to engage C-level stakeholders confidently.
Excellent communication skills, able to articulate clearly and influence diverse audiences.
Fast learner with ability to understand our product deeply and translate complex issues into actionable steps.
Outcome-oriented, balancing strategic thinking with a bias for action.
Proactive and accountable, pushing initiatives forward independently.
Highly organized, prioritizing outputs over inputs and maintaining quality.
Ambitious, competitive, and passionate about your career, ready to tackle challenging problems and win deals.
Empathetic and reliable, with a collaborative spirit and minimal ego, seeking continuous improvement.
We value diversity and encourage applicants from all backgrounds. Even if your experience isn’t a perfect match, we’d love to hear from you!
A few things to note:
We work in-office on Tuesdays, Wednesdays, and Thursdays to foster team cohesion. More details here.
We are ambitious and seeking driven individuals eager to build something impressive. Our values are here.
We use AI note-takers during interviews; opt-out instructions are available in your application if preferred.
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