Technical Account Manager in London

Overview

Technical Account Manager – Payments / e-CommLocation: Remote (UK/EU) | Package: £50-60k + bonus & benefits

About the Company

We’re a fast-growing payments fintech on a mission to simplify how businesses manage payment volumes.

We’re looking for a Technical Account Manager who’s excited by growth, thrives in a fast-paced environment, and loves solving real customer challenges. You’ll be the bridge between our clients and our technology — ensuring integrations run smoothly, relationships stay strong, and our customers get maximum value from what we build.

What You’ll Do

• Own the client journey — from onboarding and technical setup through to ongoing support and optimisation.
• Be the voice of your clients, understanding their business goals, pain points, and success metrics to deliver tailored solutions.
• Lead technical discussions with senior stakeholders, helping them make informed decisions on product use, integrations, and technical strategy.
• Collaborate cross-functionally with Product, Engineering, and Support teams to drive improvements and solve complex challenges.
• Proactively manage incidents and ensure smooth resolution of technical issues, maintaining high satisfaction and trust.
• Spot growth opportunities, identifying where clients can benefit from new features, upgrades, or enhanced services.
• Advocate internally for customer feedback and help shape the roadmap with real-world insights.

What You’ll Bring

• 2+ years’ experience in a Technical Account Manager, Implementation Engineer, or similar role — ideally in fintech, SaaS, or payments.
• Solid understanding of APIs (REST, JSON, SOAP, XML) and web technologies (HTML, CSS, JavaScript).
• Comfortable working with API management tools and guiding customers through technical integration processes.
• Excellent communicator — able to translate between business and technical audiences with ease.
• Proactive problem solver with a genuine passion for customer success and technology.
• Fluent in English, both written and spoken.

#J-18808-Ljbffr…