Customer Implementation Manager

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Reelables is a pioneer in the smart label space, aiming to change how the world tracks by smart labeling more products and items than ever before. Join our growing team as we scale up our business with hardware manufacturing, software features and an ever growing portfolio of customers.

Responsibilities

• Be on the front lines pre and post sales to ensure our customers have a smooth onboarding experience and receive the expected value with our solutions.
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Execute activities to support success plan
• Guide customers through installations either virtually or by doing them in person
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of Reelables solutions
• Deeply understand Reelables solutions and be able to explain them to businesses of all types – logistics providers, manufacturers, suppliers, warehouse staff
• Collect feedback to inform further product development

Experience

• Experience in logistics or warehousing
• 2+ years B2B customer-facing work experience with technical products
• Experience using and implementing IoT or warehouse automation technologies
• Strong priority management and problem-solving skills
• Track record of building trust and communicating effectively with a wide variety of stakeholders: executives, product and engineering leadership, key-decision makers, and day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issue

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage

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