Sercel Edinburgh, Scotland, United Kingdom
Field Support Engineer
We are seeking a Field Support Engineer to join our dynamic and innovative team. The position involves installing, commissioning, and supporting our suite of software systems in offshore survey environments. The role offers significant opportunities for worldwide travel to vessels conducting seismic surveys. When not deployed in the field, you will provide office‑based client support, assist with system commissioning and testing, and contribute to client training and documentation.
Key Responsibilities
- Install, commission, and support navigation, surveying, and data processing software systems in offshore environments.
- Provide on‑site and remote technical support to clients during seismic and related survey operations.
- Diagnose and resolve system and operational issues efficiently under demanding conditions.
- Conduct system testing, configuration, and troubleshooting both in the field and office settings.
- Assist in client training sessions, ensuring users are proficient with system functionality and operation.
- Contribute to the development and maintenance of user documentation and support materials.
- Collaborate with engineering and software development teams to improve system performance and customer satisfaction.
Qualifications
- Proven engineering experience, ideally within a technical support or field engineering role.
- Practical experience with Linux (including command line) and networking.
- Strong problem‑solving and analytical skills, with the ability to apply them to complex systems and processes.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals at all levels.
- Ability to work under pressure and in demanding offshore operational environments.
- Flexibility and adaptability to cope with variable travel schedules and extended periods away from home.
Preferred
- Knowledge of data communications, basic electrical/electronic engineering, or related disciplines.
- Experience with GPS, data radio systems, surveying, and/or navigation systems.
Benefits
- Complex and fascinating products that will present a genuinely interesting new challenge to experienced engineers.
- The opportunity to travel globally.
- A history of outstanding innovation and industry firsts.
- Highly intelligent co‑workers committed to delivering challenging solutions.
- A unique, satisfying and rewarding environment.
- Competitive salary plus daily allowance when offshore.
- Flexible working.
- 33 days holiday (plus additional leave earned when offshore) plus generous leave programmes.
- Range of attractive insurance and pension benefits.
- Private Medical Care.
- Cycle to Work Scheme.
- Electric Vehicle Salary Sacrifice scheme.
- Employee Assistance Programme.
Diversity Statement
We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Manufacturing
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