Cleaning Quality Assurance Manager

Cleaning Supervisor

Responsibilities

• Lead, motivate, mentor, and supervise cleaning staff across shifts, ensuring adherence to schedule, standards, and procedures.
• Plan daily deployment and rota coverage, ensuring adequate staffing and coordinate agency or contractor support when required.
• Participate in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas.
• Ensure completion of routine, periodic, and deep‑clean schedules (e.g., floors, carpets, washroom descaling, kitchens, windows, high‑level dusting) to agreed specifications.
• Uphold colour‑coding systems, infection prevention protocols, and quality assurance processes aligned with industry best practice.
• Conduct regular audits and inspections of tasks completed; record findings, rectify defects promptly, and follow through on corrective actions.
• Monitor and operate relevant systems (e.g., Timetabler, Jira), responding within agreed SLAs.
• Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control; complete monthly stocktakes; maintain accurate records and support internal audit requirements.
• Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training; complete and record checks on machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service.
• Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
• Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures.
• Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling).
• Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.

Maintain a training matrix for Cleaners, schedule refreshers, and keep accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement.

Essential Skills and Experience

• Proven supervisory experience in cleaning or facilities services within busy environments.
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
• Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
• Strong communication, organisation, and problem‑solving skills; able to prioritise and adapt to changing needs.
• Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
• Proficiency with emails, MS Office, and basic IT systems.
• Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
• Flexible, proactive, “can‑do” approach; able to work under own initiative while meeting service standards.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Quality Assurance

Industry

Education

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