frog – CRM Strategy Transformation Consultant
Job at Capgemini Invent, London, Full‑time, Mid‑Senior level.
frog partners with customer‑centric enterprises to build sustainable growth through data‑driven customer experience. This role is a blend of consulting, strategy and CRM technology, where you will help clients optimise their CRM strategy, design and implement solutions that accelerate business value.
What You Will Be Doing
- Collaborate with clients to assess current customer experience and the role of CRM tools.
- Design strategies to improve customer engagement, retention and loyalty.
- Identify opportunities for innovation and process optimisation in customer and employee journeys.
- Support business transformation through adoption of CRM and CX platforms (e.g., Salesforce, Microsoft Dynamics).
- Work with internal and external stakeholders to align solutions with business objectives.
- Serve as key point of contact for clients, ensuring smooth communication and delivery.
You Should Have Some Of The Following Experience
- Previous experience delivering customer experience (CX) or CRM transformation.
- Hands‑on experience with CRM platforms such as Salesforce, HubSpot or Microsoft Dynamics.
- Proven ability to design and deliver CRM and CX strategies.
- Expertise in improving customer journeys, communications and experiences to meet business goals.
What We Look For
- Pragmatic problem‑solver focused on practical solutions.
- Proactive, flexible and adaptive to shifting priorities.
- Collaborative team player who builds strong relationships across stakeholders.
- Excellent interpersonal skills and the ability to foster trust.
- Intellectually curious, applying rigorous thinking to solutions.
- Storyteller who can engage colleagues and clients with compelling narratives.
It Would Be a Bonus If You Had
- Experience working with Adobe, Salesforce or Microsoft platforms.
Equal Opportunity & Work Environment
We actively promote inclusion and welcome candidates who have a disability. Capgemini is a Disability Confident Employer (Level 2) and offers flexible working arrangements for all UK employees. Employee wellbeing is a priority – we support mental health with trained champions and wellbeing apps (Thrive, Peppy). Our culture is flexible, inclusive and supportive of a positive work‑life balance.
#J-18808-Ljbffr…