Apply for the Customer Relationship Team Lead role at CFP Energy.
Location: Hammersmith, London (Hybrid working, 3 days a week in the office). Hours: Full-time, 35 hours per week (core working hours 10am‑3pm).
About Us
Brook Green Supply is an independent B2B energy supplier committed to driving the transition to a sustainable energy future.
Why this role matters
The Customer Relationship Team Lead delivers exceptional service to Brook Green Supply’s most strategic customers, leading a high‑performing team, ensuring operational excellence, and fostering effective collaboration.
What you’ll do
- Lead, coach, and inspire a team of Customer Relationship Managers to deliver best‑in‑class customer experiences
- Support the Customer Experience Manager in driving operational excellence and continuous improvement
- Act as an escalation point for complex customer issues, ensuring timely and effective resolution
- Monitor, analyse, and report on key operational metrics including billed values, debt, and portfolio health
- Adapt team priorities and processes to meet evolving business and customer needs
- Conduct regular 1:1s, set objectives, and support the professional development of team members
- Recruit, onboard, and train new team members as the team grows
- Promote a positive, motivated, and high‑performing team culture
- Coach team members to improve customer interactions and increase First Contact Resolution
- Work closely with internal stakeholders including Account Management and Credit Control, and external partners
What we’re looking for
We are looking for a confident and supportive leader who combines strong people management skills with a customer‑first mindset. You will be organised, adaptable, and comfortable using data to inform decisions, while fostering a collaborative and high‑performing team environment.
You’ll have
- Proven experience leading or managing teams
- Strong communication skills, both written and verbal
- Analytical and problem‑solving capability, with confidence using performance data
- Ability to manage multiple priorities and changing workloads effectivelyStrong attention to detail and a proactive, solutions‑focused approach
- Proficiency in MS Office, particularly Excel and PowerPoint
It’s a bonus if you also have
- Experience in the energy sector (commercial supply contracts preferred but not essential)
- Experience supporting operational change or process improvement
- Experience mentoring or developing team members
- Knowledge of industry reforms or emerging energy market trends
Why you’ll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time.
Benefits
- 25 days annual leave plus Bank Holidays
- Hybrid and flexible working arrangements
- Private health care
- Company pension scheme
- Life and medical insurance, eyecare scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Family‑friendly policies
- Recruit and Reward scheme
- Access to Perkbox benefits platform
Note from us
Even if you don’t tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.
Questions
If you have any questions about the role or the recruitment process, our team will be happy to help. If you require any specific accommodations during the interview process, please let us know and we will do our best to support you.
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