Guest Services Manager (UK)

Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home‑office‑based position from the team member’s remote home office (all home office furniture and equipment will be provided).

Roles and Responsibilities

• First priority: Manage and support the Guest Services Team with the day-to-day operations.
• Maintain an over‑the‑top “customer‑centric” and “perfectionist” approach in all roles and responsibilities.
• Identify and monitor trends from an operations perspective and implement new strategies where needed to deliver the best possible service to our clients.
• Create, maintain, and deliver monthly guest services reports.
• Acknowledge and handle any escalation cases that are reported through until resolution.
• Identify areas for process improvement, develop buy‑in for ideas for all stakeholders, and implement those ideas that are collectively agreed upon.
• Second priority: Regularly update Oasis’s IssueTrak portal for any reported issues that in‑house guests have raised.
• Ensure that the Oasis internal portal (Metis) is up to date and accurate for all reservations.
• Cover the emergency out‑of‑hours telephone line, providing support for urgent cases when required.

Qualifications

• Guest Services experience is essential.
• Must present a positive and professional behaviour.
• Must have the ability to thrive in a fast‑paced environment and stay calm under pressure.
• Good MS Word and Excel skills.
• Excellent written and spoken English.
• Ability to communicate in a clear, concise, and kind manner, via email and phone.
• Must have a passion for guest happiness.
• Must be well‑organized and able to work within a fast‑paced environment.

Compensation

As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.

Contact

Please send resume to beckie@staywithoasis.com.

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