Patient Advisor

Hours: Full time, 40 hours per week (must be flexible to do Saturdays)

Location: Haywards Heath with travel to Brighton

Salary: from £26,500 plus bonus and benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• Industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eyewear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients' eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Qualifications & Ideal Candidate

• Passion for providing world-class customer service
• Strong organisational skills
• Clear and articulate communication with diverse range of people
• Previous experience working towards sales targets and personal KPI's
• Motivated and driven to succeed

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Hospitals and Health Care
• Hospitality
• Retail

If you believe you have the right skills and attributes for this role, we would love to hear from you.

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