Pertemps Network Group provided pay range
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Base pay range
Business Development Director
Location: Birmingham
Contract Type: Permanent, Full‑Time
Working Hours: Monday–Friday, 9:00–17:30pm
About the Role
Following recent investment in high‑technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams. This role is ideal for a commercially driven professional with 5+ years’ experience in print, mail and post, who thrives in a fast‑paced, technology‑led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.
Responsibilities
- Leadership & Team Management
- Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction
- Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded
- Conduct regular team meetings, maintaining clear communication, direction and accountability
- Foster a positive team culture with a strong emphasis on recognition and reward
- Manage team absence due to holiday or sickness
- Account & Revenue Management
- Drive revenue growth, gross margin performance and customer retention across your account portfolio
- Produce quotations and win new and repeat business in line with or above company GP targets
- Take ownership of client accounts from quotation through to invoicing
- Ensure invoices are raised within agreed timescales (48 hours post‑despatch, 24 hours for pro‑forma invoices)
- Liaise closely with Finance to monitor margins, credit limits and payment timelines
- Client Relationship Management
- Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns
- Maintain excellent client relationships, even under pressure or when challenges arise
- Develop existing client accounts by increasing spend, frequency and profitability
- Handle incoming new business enquiries, introducing the business professionally and proposing best‑fit solutions
- Operational & Cross‑Functional Collaboration
- Work closely with IT Development to automate client mail processes wherever possible
- Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy
- Introduce internal print management specialists where outsource print opportunities exist
- Identify and implement process improvements to enhance client experience and business performance
- Maximise postage and print management gross profit margins by reducing buying‑in costs without compromising quality or delivery times
- Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers
- Reporting & Development
- Provide regular performance updates to the Sales Director, including opportunities and challenges
- Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth
Qualifications
- Proven experience managing multiple high‑volume, technology‑led print, mail and post campaigns
- Extensive experience in mail fulfilment and postage account management, including:
- Direct Mail
- Business Mail
- Hybrid Mail
- Transactional Mail
- Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers)
- Excellent understanding of digital print and automated mail enclosing technology
- Highly organised, methodical and accurate, with the ability to multi‑task under pressure
- Experience using Salesforce CRM and Tharstern MIS (desirable; training provided)
- Proficient in Microsoft Excel, Outlook, Teams and Word
Required Skills
- Highly driven, financially motivated and career‑focused
- Confident leader with a professional yet engaging management style
- Strong communicator, approachable and transparent
- Team‑oriented, collaborative and supportive
- Self‑motivated, diligent and able to work independently to deadlines
- Proactive, flexible and solution‑focused with a strong sense of ownership
- Committed to continuous learning and personal development
Pay range and compensation package
Details available upon application.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Seniority level
- Director
Employment type
- Full‑time
Job function
- Business Development
Industries
- Printing Services and Online and Mail Order Retail
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