Norfolk Swift Response Reablement Liaison Officer (Nights) | 9521 | Permanent Contract | 20 hours per week | £14,271 to £15,211 per annum | Grade E | Norwich
Hybrid working (County Hall, Norwich)
Market supplement of 10% to the base salary to all staff employed in night roles. Paid three times a year.
Working Pattern: This is a hybrid role, with shifts split between home and office. Shifts are 9:45 pm to 6:15 am, including weekends and bank holidays on a two‑week rota. Week 1: no shifts. Week 2: Wednesday, Thursday, Friday, Saturday, Sunday
What You’ll Be Doing
- Taking referrals via phone and our social care system (Liquid Logic)
- Working alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services
- Triaging incoming information against service eligibility criteria, escalating to a manager where unclear, and making timely decisions on referrals
- Planning and coordinating staff logistics, ensuring the right teams are sent to the right calls, making effective use of staffing resources
- Deploying support workers to respond to unplanned care needs such as falls, personal care, or welfare checks
- Providing real‑time support to our support workers in the field, answering queries and offering a calm, reassuring voice
- Supporting referrals into Norfolk First Support
Why This Role Matters
You’ll be at the heart of a 24/7 service that helps people remain at home and avoid unnecessary hospital visits. Your coordination and decision‑making will directly impact the quality and speed of care delivered.
Who We’re Looking For
- Someone adapted to changing priorities and challenges
- Excellent ICT and customer service skills
- Ability to work under pressure and to tight deadlines
- Confidence in assessing risk and making decisions independently, knowing when to elevate to a manager
- A collaborative mindset and a team‑focused attitude
Why Join Norfolk Swift Response?
- Guaranteed salaried hours and paid induction, with potential for overtime
- Competitive annual leave and pension scheme
- Norfolk Rewards employee discount programme
- Blue Light Card eligibility
- Health and wellbeing support, including fast‑track physiotherapy and counselling through Norfolk Support Line
- Opportunities for career development and progression
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and wellbeing services including fast‑track physiotherapy and a free counselling service
- Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working depending on your job role and business need
- Norfolk Rewards employee discount programme with savings on groceries, clothes, holidays, technology, gym membership, cinema
- Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- Advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
- Tax‑efficient ways of getting extra pension and new bikes
- Access to our tax‑efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
- Payment if you refer someone you know to a hard‑to‑fill job
Additional Information
- Seniority level: Entry level
- Employment type: Part‑time
- Job function: Other, Information Technology, and Management
- Industries: Security Guards and Patrol Services
Referrals
Referrals increase your chances of interviewing at CEMP by 2x.
Application closing dates
Redeployment closing date: Sunday 4 January 2026 at 23:59All other applicants closing date: Sunday 11 January 2026 at 23:59
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