IT Support Engineer (1st and 2nd line support) – Initial 2-Month Contract (Potential Extension)
Start Date: ASAP
OUTSIDE IR35
A leading organisation is seeking a proactive, detail-oriented IT professional for an initial 2-month contract, with the possibility of extension depending on workload. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands‑on technical challenges.
The focus:
You will be supporting a Windows 11 upgrade project, which includes replacing memory and hard disks in laptops undergoing the upgrade. Prior experience with similar hardware tasks will be advantageous.
Key responsibilities
- Act as the first point of contact for IT-related issues, delivering exceptional customer service
- Log, diagnose, and resolve technical issues following ITIL processes
- Provide hands‑on troubleshooting for hardware, software, and network issues
- Assist with laptop/desktop setup, configuration, and maintenance
- Support IT projects, including system upgrades and hardware refreshes
- Ensure adherence to cybersecurity best practices
What is required
- 1–3 years’ experience in IT support (1st & 2nd line support)
- Comfortable with hardware upgrades (memory and disk replacement)
- Familiarity with Microsoft 365, Windows, and macOS
- Strong organisational skills and ability to work independently
- Excellent communication and a positive, “can‑do” attitude
Interested?
Apply today to be part of a collaborative team delivering a seamless Windows 11 upgrade while maintaining high standards of IT support.
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