Professional Services Manager – EdTech
UK-based / Remote with occasional travel
Up to £65,000 + Benefits
Are you a commercially‑minded leader with a passion for technology‑driven education? We’re supporting a fast‑growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets — with a particular focus on growth in the US Higher Education sector.
This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You’ll play a key role in ensuring customers achieve measurable value while driving revenue through an ever‑evolving suite of services.
What you’ll be doing
- ✔ Leading and developing a high‑performing globally distributed services team
- ✔ Designing scalable delivery frameworks, playbooks and best practices
- ✔ Overseeing service delivery across implementations, integrations, data migrations and consulting
- ✔ Supporting sales with scoping, proposals and value articulation
- ✔ Partnering cross‑functionally to create outcome‑focused service offerings
- ✔ Improving customer adoption, retention and overall success metrics
- ✔ Driving operational excellence with strong KPIs and feedback loops
What we’re looking for
- Experience in a Professional Services leadership role within SaaS or EdTech
- Strong commercial acumen – able to monetise and scale services
- Understanding of Higher Education procurement and delivery environments
- Excellent stakeholder management across regions and functions
- Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
- Both strategic and hands‑on – comfortable building and executing
Why apply?
- ✨ Influence global expansion and service strategy
- ✨ Join a mission‑driven organisation improving student outcomes
- ✨ Build scalable foundations and make a visible impact
- ✨ Competitive salary up to £65,000 + package + growth potential
If you thrive in a growing environment where you can shape the future of service delivery, we’d love to speak with you.
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