Overview
Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key accounts to ensure maximum value from the platform at every stage of the customer journey.
This is a pivotal, fast-growth opportunity within a company scaling rapidly for UK expansion, offering autonomy in portfolio management, support from a seasoned leadership team, and clear progression opportunities.
Responsibilities
- Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors).
- Drive adoption, retention, and expansion through value-based relationship management.
- Collaborate with onboarding, product, and sales teams to resolve issues proactively and ensure a seamless customer experience.
- Identify upsell opportunities and support value realization across the customer lifecycle.
- Maintain a structured, consultative approach to customer engagement and governance of accounts.
Qualifications
- 3-5+ years of experience in Customer Success within a SaaS environment.
- Proven track record of managing key accounts and driving renewals.
- Strong communication and relationship-building skills.
- Experience onboarding and training customers.
Beneficial
- Experience working in a scale-up business.
- A stable career record and documented success in Construction Technology.
Other notes: The content previously included testimonial sections and contact details that are not relevant to the job description. They have been removed to maintain a concise, professional posting.
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