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Overview
The Senior Project Manager will need to understand customer project objectives and take ownership of Infor contractual requirements defined in the Statement of Work. They will manage resources assigned to fulfil those requirements using Infor’s implementation methodology, lead implementation planning, control project plan, be accountable for managing cost of delivery and overall execution, develop positive relationships with all project stakeholders creating a high level of customer satisfaction, and help the customer realize expected benefits.
Responsibilities
- Align project requirements to resource competencies and establish the team; build project plan together with project team.
- Establish cost control plan and allocate the project budget.
- Constantly coordinate the various disciplines within the project (the business departments, the IT, the project bodies).
- Assigns / delegates work assignments to project team members; motivate project staff and focus on quality, time and scope.
- Monitors project deliverables and progress through continuous communication with project members.
- Monitor progress, anticipate disruptions, and provide progress reports.
- Ensures that billable projects remain on schedule and within budget, maintaining margin expectations.
- Ensures projects are completed according to agreed upon plan. Maintains project financial and project profitability, to include resource scheduling, revenue forecasting per project, billing reconciliations, expense report and time approval for project work, etc.
- Monitor compliance with agreed procedures, agreements and guidelines regarding the operation of the ERP system.
- Exercise risk and issue management.
- Act as the primary point of contact towards the client and manage customer expectations and satisfaction.
- Ensure the customer expected outcomes align with the project deliverables and are understood by the project team with clear success criteria agreed prior to go live.
- Ensure successful go lives and customer satisfaction.
- Assist where applicable in pre-sales engagements.
Knowledge and Skills
- Project Management experience on completion of numerous software and product implementations e.g. leading full lifecycle ERP implementation projects.
- Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment, working with complex projects and handling demanding customers.
- Possess a high degree of project planning, organizational skills, and systems integration expertise.
- MS Office skills.
- Possess knowledge of the market to which they are assigned, including: industry, trends, the applicability of Infor products within the target market, and key competitors.
- Project Management Professional (PMP®) certification or equivalent is desirable.
- Strong stakeholder, commercial and conflict management.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Equal Opportunity Employer
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting
Industries
Software Development
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