Overview
We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers. The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.
Responsibilities
- Acting as the first point of contact for clients
- Scheduling maintenance visit requests
- Coordinating the dispatch of service engineers
- Supporting the daily diary and ensuring it is managed effectively and logistically
- Ensuring timely, professional and clear communication with customers
- Scheduling quoted works
- Scheduling revisits and fault call-outs
- Closing jobs accurately and in a timely manner
- Providing ongoing support to engineers
- Ensuring equipment and materials are ordered and allocated to jobs
- Liaising with the ARC (Alarm Receiving Centre)
- Assisting Key Accounts as required
- Providing administrative and operational support to the Service Desk Manager
Work Schedule
The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.
Monday – Friday (excluding Bank Holidays)
08:30 – 17:00
1-hour lunch break
Benefits
- 20 leave days per annum increasing with service
- Additional day off for your Birthday
- Free gym membership
- Company events
- Free parking
- Workplace Pension Scheme
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