Resident Liaison Officer

Overview

Resident Liaison Officer (RLO) Permanent Position | Property Services

Location: Liverpool / Knowsley

Salary: £30,160 per annum + Company Car or Car Allowance

Start Date: ASAP

Working Hours: Monday to Friday, 8:00am – 4:30pm

About the Role

We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.

Responsibilities

• Act as the primary liaison between residents, the Scheme Manager, and the client
• Build strong relationships with residents and address concerns professionally
• Monitor, manage, and resolve resident complaints effectively
• Work closely with the Site Project Manager to maintain clear communication on site
• Coordinate and deliver social value and community engagement events
• Collate and analyse customer satisfaction surveys
• Support conflict resolution and ensure minimal disruption to residents

Qualifications / About You

• Minimum 2 years’ experience as a Resident Liaison Officer (or similar role)
• Strong customer service and communication skills
• Confident dealing with residents in live environments
• Organised, proactive, and able to manage sensitive situations professionally
• Experience within property services or construction is highly desirable

What’s on Offer

• Permanent role
• Competitive salary of £30,160 + car or car allowance
• Consistent working hours
• Supportive team environment with long-term project stability

How to Apply

If you’re interested in this opportunity, please send your CV or contact Jess on 01618869670 for more information.

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