A fantastic opportunity has become available as a Senior Analyst in our thriving Mortgage Product Insight Team. Data is firmly at the heart of what we do and how we do it. We use data to help us understand potential markets for new products, to understand how members interact with their existing products and to ensure that members receive good outcomes.
We work closely with the different mortgage teams to support the mortgage agenda across Owner Occupied, The Mortgage Works and Intermediary Relations. Our main tool is SAS which you will use to interrogate large datasets (many 1 million plus rows) and turn this into compelling stories to be presented to key stakeholders. Our work offers a lot of variety.
- We support new product propositions, supporting commercial outcomes
- We monitor customer outcomes, ensuring members are treated fairly
- We track customer journeys and conversion rates
- We monitor retention rates and identify emerging trends
- We also work closely with other areas to enhance the data we work with ensuring accuracy and developing new capabilities
- And much more
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
For this role you will be responsible for using tools like SAS and PowerBI to gather and analyse complex information, whilst using your judgement to support well considered recommendations and present these to stakeholders.
You will also use your expertise to seek out and discover patterns and relationships in data which will directly support the broader Mortgages Team.
About you
For this role you will have/be:
- Established experience writing SAS/SQL code in an analytical role, producing insight from large datasets
- Strong excel skills, with experience creating formula to automate and simplify spreadsheet
- Experience of working with datasets, as well as extracting data from various data sources for analytical and insight purposes
- Proven ability to work to a high standard and with an eye for detail, sense checking work and spotting erroneous data
- Experience of building relationships, working with a wide group of stakeholders and understanding different requirements
- Able to work on multiple priorities at the same time sometimes delivering to tight deadlines
- The ability to communicate with confidence, translating complex data into a compelling story for a non-technical audience
- Experience in developing and delivering insight in line with organisational strategy
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV
and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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