Senior Customer Success Account Manager

We’re looking for a motivated Senior Customer Success Account Manager who’s passionate about building strong relationships, understanding customer goals, and uncovering growth opportunities. If you love working with people, driving revenue, and delivering a brilliant customer experience, this could be your next big move.

As an Account Manager, you’ll own a portfolio of enterprise and mid‑market customers, helping them get the most value from our products and services. You’ll lead on up‑sell, cross‑sell and customer engagement activity, collaborating with internal teams and partners to drive growth.

This role is all about relationships, results, and making an impact.

What You’ll Be Doing

• Grow Accounts
  • Identify growth opportunities across your customer portfolio
  • Maintain pipeline coverage
  • Meet customers monthly (mainly face‑to‑face) and build long‑term relationships
  • Generate strong referrals into our specialist sales teams
• Win Business
  • Deliver annual revenue targets through effective up‑sell and cross‑sell
  • Own the end‑to‑end sales cycle using CRM
  • Work closely with Presales Solution Architects and Microsoft account teams
• Own The Customer Experience
  • Serve as the commercial lead throughout delivery and into BAU
  • Ensure seamless handover into project and managed service teams
  • Collaborate with Customer Success and Service Delivery teams on QBRs, renewals and service reviews
  • Maintain and update product/service penetration matrices
  • Be the single point of contact for your customer base

What We’re Looking For

• Experience managing a portfolio of enterprise or mid‑market accounts
• A strong track record of consultative selling, up‑selling and cross‑selling
• Confidence managing full sales cycles and forecasting pipeline
• The ability to build credibility with senior stakeholders
• Strong commercial awareness and an understanding of value‑based selling
• Collaborative mindset — you’ll work closely with presales, delivery, CSMs, marketing, and partners

Beneficial To Have, Rather Than Essential, Would Be

• Sales methodology training (MEDDIC, SPIN, Challenger, etc.)
• Microsoft or cloud‑related certifications
• Any formal sales or account management qualifications

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