Bath – Work your way: 2 days minimum in office, 5 days welcome
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
As a Recs & Banking & Corporate Actions Manager, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
About the Role:
This role is pivotal to the success of the execution of our clients’ business model, overseeing the detailed operation of the Recs and Banking & Corporate Action teams.
Ensuring they are focused on maximising the working relationship between the business and our clients/third parties. The role holder must be able to assimilate the complexity of the business proposition and have a sound understanding of the regulatory framework required to run the teams.
The role holder will be responsible for the management of the teams and, as a role model, demonstrate behaviours aligned to the company core values, in order to maximise team performance and deliver outstanding service in line with agreed key performance indicators.
Responsibilities:
- Responsibility for the Recs & Banking and Corporate Action teams
- Team responsibilities include:
- Daily internal and external client money reconciliations & investigation
- Internal and external custody reconciliation & investigation
- Regulatory returns & claims
- Nominee and Investment Manager payment processing
- Cheque processing and banking
- Corporate Action processing
- Distribution processing
- Cash interest processing
- Manage the teams to achieve effective workflows, contributing towards an efficient execution of responsibilities
- Work with the departmental management teams to maintain a collaborative approach in achieving the departmental service level agreements (SLAs) and key performance indicators (KPIs)
- Responsible for Team Leader development through structured one-to-one sessions, appraisals and individual training and development plans
- Remain up to date on all relevant external regulatory requirements and internal processes to ensure that all team procedures remain accurate and approved
- Handle any escalated enquiries and complaints, liaising with the appropriate colleagues to achieve resolution
- Encourage and value ideas and initiatives
- Demonstrate flexibility during periods of high workloads and aid other services when required
- Support the business with user acceptance testing and disaster recovery cycles, as directed
- Achieve and actively maintain own skills and knowledge to adhere to the Training and Competency framework
- Ensure that the risk management process is promoted, supported, managed, and implemented effectively within the team. Liaise with the Risk Team to help identify and manage risk effectively
- Working with the team and other Line Managers to define, manage and continually improve the team and business processes
- Coach and inspire to develop staff so that they can grow in line with aspirations of the business
- Involvement in recruitment activities as directed
- You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management
- Excellent attention to detail
- Strong CASS knowledge, in particular CASS 6 and 7
- Excellent interpersonal, organisation and communication skills
- Good understanding of investments, investment products and wrap platforms
- Ownership and accountability
- Excellent drive displayed, with the ability to work unsupervised and under own initiative
- Ability to work well under pressure and to tight deadlines
- Investment Management Certificate (IMC), Investment Operations Certificate (IOC) or equivalent industry recognised qualification
- Understanding of investments and investment products
Core Competencies:
- Operational Excellence: Continually delivering and improving excellence for all clients and customers
- Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner
- Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others
- Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals
- Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance
Join our team as a Recs & Banking & Corporate Actions Manager and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.
Application of Individual Conduct Rules:
- Standard of conduct is reasonable under all circumstances relating to
- Must act with integrity
- Must act with due skill, care and diligence
- Must be open and cooperative with the FCA and other regulators
- Must pay due regard to the interests of customers and treat them fairly
- Must observe proper standards of market conduct
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
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