Join to apply for the Senior Account Manager role at BCB Group.
We are looking for a super motivated, enthusiastic and customer‑centric Senior Account Manager to join our team. You must have the ability to work with stakeholders of varying seniority and have a results‑oriented mindset to prioritise collective success and drive the best outcomes for BCB Group. This role, and BCB as a whole, is very much cross‑functional – you will be comfortable and confident liaising with colleagues across the Group, from Customer Success to Compliance, treating everyone with respect and working towards the same mission.
You will demonstrate a positive, can‑do attitude, be comfortable adapting to change, work harmoniously and respectfully with colleagues and thrive in an often pressurised environment.
Key Responsibilities and Duties
- Cross‑selling and up‑selling additional currencies to our Tier 1 and Tier 2 clients to grow revenue for BCB
- Building stakeholder relationships and acting as a primary contact with seniors on the client side, e.g. Chief Financial Officer, C‑Suite, decision makers
- Building pipeline through our existing clients – account mapping/planning of stakeholders to build out BCB portfolio; increasing number of referrals from existing BCB clients
- Becoming a Team Lead and helping coach the AM team to set high standards as we grow
- Managing day‑to‑day relationships with existing clients as a key point of contact; flag, escalated and chase any problematic issues that arise and work closely with the CS team to help resolve tickets
- Ensuring clients are kept up to date on product enhancements and developments, working with our Product Team
- Attending events and client face‑to‑face meetings internationally
- Gaining feedback from clients and identifying trends, communicating this internally to Product teams and managing clients expectations on any ETA’s
- Performing quarterly/monthly reviews with clients, obtaining feedback and addressing any outstanding issues – face‑to‑face
- Act as an additional contact during the onboarding phase and oversee key deadlines
- Work harmoniously with Account Executives to ensure a smooth onboarding process
- Review cross‑selling pipeline, general account management – agree how communication is preferred with the client and how they would like to be introduced to new products within BCB
- Work with the wider sales team to host events for clients, attend events and represent BCB’s persona
- Demonstrate a commitment to excellence by maintaining HubSpot data to support data insights and accurate forecasting
- Focusing on expanding relationships to minimise any risks of customer churn – e.g. nurturing and expanding
- Work harmoniously with all team internally and externally that impacts the experience of sales or of our clients and potential
- Work to achieve set quarterly targets with a growth mindset to achieve BCB’s growth targets
- Able to come with creative initiatives for the AM team to help improve current processes
What We’re Looking For
- 5+ years sales experience working directly within Financial Services, ideally within banking, payments or crypto space.
- Demonstrated strategic account ownership, including experience developing account plans, identifying growth opportunities and driving long‑term commercial success.
- Passion and interest in customer‑centric relationship building.
- Comfortable with a target‑driven environment and a history of hitting annual/quarterly targets.
- CRM experience and knowledge of Google Suite for creating and presenting docs/slides.
- Analytical thinker with keen problem‑solving skills; process development and improvement; task planning.
- Outstanding communication, attention to detail and time‑management skills.
- Professional and polite behaviour when dealing with customers and colleagues.
- Willingness to go the extra mile for customers and colleagues; world‑class service without ego.
- Adaptable and comfortable with change; flexibility to step beyond day‑to‑day responsibilities to support the wider team.
- Experience mentoring or guiding junior team members is highly desirable.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Location
London, United Kingdom
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