Sales/Supply Service Representative
Associate Sales/Supply Service Representative (SSR)IMCD UK LtdHours: 37.5 (Mon-Fri)Salary: Competitive
IMCD N.V. based in Rotterdam, The Netherlands, is a leading global distribution partner andformulator of speciality chemicals and ingredients. IMCD is an expert solutions provider and addssustainable value to the supply chain. Every day professionals focus on providing the best service throughcommercial and operational excellence. The company is mindful of the role they play in creating a betterplanet for all and formulates with consciousness and executes with care, to address business challengesof tomorrow, in partnership and transparency. In 2024, with over 5,100 employees, IMCD realised a revenue of EUR4,728 million. IMCD N.V.’s shares are traded at Euronext, Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.
Background and RoleIMCD UK is based in Sutton, Surrey, and employs over 300 people. The role of Associate Sales/SupplyService Representative (SSR) is a customer service-based role, working as the first point of contact forcustomers/suppliers, responsible for building strong relationships and delivering excellent service bothinternally and externally. SSRs are vital to the IMCD business working in all market sectors
Your responsibilities at IMCD:
Our SSR team fulfils two key functions: supporting the sales side and/or supporting the purchasing side ofour business. Typically, an SSR specialises in one of these two functions, but occasionally performs acombination of both.
Sale-side: First point of contact for customers in relation to order placement Receiving customer orders mainly by email/phone and placing these in our ERP system Dealing with queries relating to these orders such as price queries and delivery delays Developing and maintaining good relationships with customers and colleagues Developing good communication skills via email and phone with internal and externalcustomers/colleagues Following Best Practice in relation to IMCD goals and values Dealing and resolving customer complaints such as damaged or delayed deliveries Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to datewhere necessary. Efficient and supportive team working Any other ad hoc tasks as required
Purchasing-side: Responsible for placing supplier purchase order on our ERP system Placing purchase orders based on customer/supplier requirements, stock holding and product stocklevels Dealing with queries relating to these orders such as price queries and delivery delays Maintaining stock levels in accordance with our stock policies Developing and maintaining good relationships with suppliers and colleagues Developing good communication skills via email and phone with internal and externalsuppliers/colleagues Following Best Practice in relation to IMCD goals and values Working with our third-party warehouses and hauliers to resolve any purchase order queries such asdamages and delays. Resolving any purchase related complaints and recording these so that we can look for areas ofimprovement. Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to datewhere necessary. Efficient and supportive team working Any other ad hoc tasks as required
Ideal Candidate: Excellent communication skills – An essential! Not only talking on the phone and buildingrelationships with customers and suppliers of all types, but also putting together professional emailsand listening to and understanding clients’ orders and colleagues’ instructions. Resilient, and able to multi-task and work under pressure – No two days are the same at IMCD.We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experiencein working to an excellent standard when under pressure, adapting to complex or challenging situationsas they arise. Solutions-focussed – our SSR Teams work with our internal teams and customer/suppliers toovercome challenges, solve problems, and constantly seek to improve processes. You will beresourceful, able to understand and assess a situation quickly, and calmly identify and implementsolutions/ improvements. A can-do attitude – our values are central to all that we do. You will go a long way if you use yourinitiative and common sense, and are happy to roll your sleeves up and support the wider team Being a team player – Supporting colleagues when needed and working as part of a team is essentialto your team’s success Being highly numerate – we work with numbers a lot on the SSR team – be it giving quotes, placingorders, preparing reports or working with spreadsheets. Being able to spot discrepancies, working withpercentages and in general be comfortable working with numbers. IT skills – we will happily train you on JDEdwards & Salesforce (two of our key systems), but we wouldlike you to have a good understanding of Word and Excel and be comfortable producing emails andletters Administration experience – this would be really useful to have, although not essential GCSE (or equivalent) Maths and English grade C or higherOther information Over 5,100 staff globally, 300+ in the UK Modern office based in the heart of Sutton, a stone’s throw from the high street and station Monday to Friday 37.5 hour week Opportunity for hybrid working (up to 2 days – speak to the HR Team for more information) Great company benefits:o Generous discretionary annual bonus schemeo 25 days holiday plus bank holidays, as well as additional leave including birthday, marriage/civilpartnership, and moving homeo Generous pension scheme, plus life assurance and income protection cover offeredo Refreshments including fresh fruit, tea, coffee and soft drinkso Cycle to work scheme, annual medical checks and seasonal flu jabso Access to extensive wellbeing services via our Employee Assistance Programme, including virtualGP, physiotherapy, and unlimited mental health counselling, discounted gym membership anddiscounts across a range of retailerso Onsite Yoga and physiotherapyo Regular team and company-wide social eventso & lots more…
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